Terms of Service for Clarity Insights
Last Updated: 13 June 2025
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1. Agreement to Terms
Welcome to Clarity Insights ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, clarityinsights.co (the "Site"), and the research and consultancy services we provide (the "Services").
By accessing our Site and using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or Services.
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2. Description of Services
Clarity Insights provides customized research reports, action plans, and associated materials ("Deliverables") to small and medium-sized enterprises (SMEs) to help them understand and navigate technological disruption.
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Our primary paid Service includes the creation of a custom "Action Plan" which consists of, but is not limited to, an in-depth research report, a presentation slide deck, and an audio summary. The specific contents of the Deliverables will be based on the information provided by you, the client, through our discovery form and any subsequent communication.
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3. Client Responsibilities
To enable us to perform our obligations, you, the client, agree to provide complete and accurate information in the discovery form and to cooperate with us in a timely manner regarding any further information required. The quality and accuracy of the Deliverables are dependent on the quality of the information you provide.
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4. Payments and Fees
The fees for our Services are displayed on our Site and are due in full before any work commences. Payments are processed through our third-party payment provider. By providing payment information, you represent and warrant that you are authorised to use the designated payment method.
All fees are stated in Pounds Sterling (GBP).
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5. "Clarity Guarantee" and Refund Policy
We offer a "Clarity Guarantee" on our paid Services. If, after receiving your completed Deliverables, you do not believe the insights provided are valuable and actionable, you may be eligible for a refund.
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To request a refund under this guarantee, you must contact us at reports@clarityinsights.co within 14 days of receiving your Deliverables, providing a clear explanation of why the service did not meet your expectations. We will review your request in good faith and reserve the right to grant or deny the refund at our sole discretion.
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This guarantee is the sole remedy regarding satisfaction with the Service. Beyond this guarantee, all fees paid are non-refundable.
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6. Intellectual Property Rights
Our Content: All content on our Site, including text, graphics, logos, and software, is the property of Clarity Insights or our licensors and is protected by intellectual property laws. You may not use, copy, or reproduce any part of our Site without our express written permission.
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Your Deliverables: Upon receipt of full payment, you, the client, are granted a worldwide, perpetual, non-exclusive, royalty-free license to use the Deliverables for your own internal business purposes. You may share and present the Deliverables within your organisation. However, you may not resell, sublicense, or otherwise commercially exploit the Deliverables. Clarity Insights retains the right to use the general knowledge, skills, and experience gained during the project for other purposes.
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7. Disclaimers and Limitation of Liability
The information and recommendations provided in our Deliverables are based on research, data, and analysis available at the time of creation. We strive for accuracy, but we do not warrant that the information is infallible or that the outcomes suggested will be achieved.
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Our Deliverables are for informational and advisory purposes only and do not constitute financial, legal, or investment advice. You are solely responsible for the business decisions you make based on our insights.
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To the fullest extent permitted by law, Clarity Insights shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our Services or Deliverables. Our total liability to you for any claim arising out of or relating to these Terms or our Services shall not exceed the total amount of fees paid by you to us.
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8. Use of the Website
You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You agree not to attempt to gain unauthorised access to any part of the Site.
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9. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
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10. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Site and Services after any such changes constitutes your acceptance of the new Terms.
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11. Contact Us
If you have any questions about these Terms, please contact us at: reports@clarityinsights.co.